Please contact the Bowes Museum Shop to discuss collection /
Tel 01833 690606 ext 225
We will make every effort to despatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible. A small number of items may take longer to arrive (please see product description for details). If goods are to be sent to more than one address delivery costs will be charged per each address. Please see below for next-day and overseas despatches. Please allow up to 30 days for out of stock items and overseas orders.
UK orders are despatched on a 48-hr delivery service. Standard service costs are £**TBC** for the UK mainland.
We must receive any items that are returned for a refund or exchange within 14 days in a new and unused condition, with original packaging intact, along with all receipts. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods sent out in exchange we do make a further carriage charge. Any refund will be made in the tender type originally transacted.
We reserve the right to change our prices immediately if there is any change to the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.